We ship worldwide at SGD2.99 (SG) / SGD6.99 (INT) only!

SHIPPING & REFUND

 International Shipping

We ship our products worldwide! The flat rate shipping of US$2.99 (SG) / US$6.99 (International) means you can add as many items to your order without worrying about higher shipping cost. 

Shipping Duration

For international pre-orders, the item will be mailed by the first week of the next month and reach you by the end of the month (E.g. A pre-order that is made in Aug will reach you by 30th Sep.)

For Singapore-only regular store items, the delivery takes 4-7 working days. 

Please understand that this is the best gauge and does not account for any unexpected delivery or custom delay.

 

Currency

You can make payment in either USD or SGD by switching the currency option on the menu.

 

Tracking

You will receive a shipment email with a tracking number once the item is shipped so that you can track when it has arrived in your country. Some items may be shipped to you separately and you will receive your tracking number in separate emails.
 

Custom Tax

For all international shipping, our customers are responsible for any custom and import tax that may apply for different countries. Be sure to check the tax requirements for your country.
 

Refund & Exchange

We do our best to pack the item so that they can reach you safely. Should the item be lost on its way and you've provided us the right address, we would process a refund or do a re-shipping for you! Should there be any damage of the item, you can email us with a photo of it within 5 days upon receipt. We will arrange a replacement for you at no cost!
 

If unsure of shipping to your area, you can email us at info@jangandfoxstudio.com to check before ordering.