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SHIPPING & REFUND

 International Shipping

We ship our products worldwide! The shipping cost starts from US$3.99 and flat rate means you can add as many items to your order without worrying about higher shipping cost. You can also find the final shipping cost at the Check Out page once you put in your delivery destination.

Shipping To United States
T-Shirts, Bags, Aprons Flat rate US$3.99
Posters Flat rate US$4.99
Mugs Flat rate US$5.99
Special Campaign Items US$3.99 per 250g

 

Shipping To Europe
T-Shirts, Bags, Aprons Flat rate US$4.99
Posters Flat rate US$5.99
Mugs

Flat rate US$5.99

Special Campaign Items

US$3.99 per 250g

 

Shipping To Worldwide Zone
T-Shirts, Bags, Aprons Flat rate US$6.99
Posters Flat rate US$6.99
Mugs

Flat rate US$8.99

Special Campaign Items

US$3.99 per 250g

 

 Shipping Duration

Our regular store products are produced, packed and sent from EU and US within 5 working days. Special campaign items are usually shipped from Singapore within 3 working days.

The estimated delivery duration is 10 to 30 working days. Some items may be shipped separately and reach you at a different time. Please understand that this is only a gauge and does not account for any delivery or custom delay.
 

Tracking

You will receive a shipment email with a tracking number once the item is shipped so that you can track when it has arrived in your country. Some items may be shipped to you separately and you will receive your tracking number in separate emails.
 

Custom Tax

For all international shipping, our customers are responsible for any custom and import tax that may apply for different countries. Be sure to check the tax requirements for your country.
 

Refund & Exchange

We do our best to pack the item so that they can reach you safely. Should there be any damage of the item, you can email us with a photo of it within 5 days upon receipt. We will arrange a replacement for you at no cost! However, we don't accept refund or return if the item is as it was ordered.

 

If unsure of shipping to your area, you can email us at info@jangandfoxstudio.com to check before ordering.